Transversal Partners is a programme aimed at providing long-lasting and mutually beneficial relationships with our partners, adding value to their solutions and giving them an edge over the competition.Become a Partner
Transversal is a leading vendor of self-service knowledge solutions providing multichannel eService solutions that achieve high-impact wins for improved service, reduced costs and increased sales.
Companies working with Transversal include: Capita/BBC, Mothercare, Royal Mail, Aviva and Nissan Europe
Here are just some examples of the savings our customers are achieving
- 93% of questions answered automatically
- HR support FTEs reduced from 18 to just 9
- To revert to manual process/support the service would require 25 FTEs
- 30% reduction in contact centre calls
- 40% reduction in calls to stores helpline per week
- Full ROI within 12 weeks of launch
- Over 99% find the right answer first time without needing to send an email
- Huge reduction in call-handling times and email-per-user rates
- 96% self-service success rate
- 70% reduction in emails received – they were aiming for 25%
Become a Partner
When you join the programme you’ll receive an introduction explaining how Transversal will work with you, how you can engage most effectively with us, and how your Partner Manager will ensure you have access to the right people within the organization.