Single Point of Contact

We understand the importance of ongoing relationships. So you get the same experienced professional services consultant to work with, wherever you are in the process.

From pre-sales through implementation to ongoing liaison you have the assurance of partnering with a specialist consultant who understands your business and your customers.

Support

All our solutions are provided on a flexible, hosted model. No need for you to add expensive on-premise hardware or worry about ongoing internal maintenance by your IT team.

We handle the complexity, delivering an agile, reliable solution that adapts to meet your changing needs.

Customer service is a business critical function. So you can rest easy knowing that our dedicated team provides 24/7 support to rigorous standards. As part of our continuous commitment we hold quarterly reviews with all our clients, providing ideas and tune-ups on how to extend the value your Transversal solution delivers.

Training

Our solutions are easy to learn, without the need for specialist skills.

We run full training sessions for your staff to ensure you get the most from your implementation. Our service includes bespoke training manuals, personalized to your company.

"It used to take three weeks to train an agent to be on the phone. It now takes eight days. We don’t need to train our agents to ‘know that’, only where to ‘find that’."

Sharon Millard, Customer Contact Manager, Mothercare

Consultancy

Everything you need to get your Transversal solution up and running, as standard.

Our tailored implementation consultancy ensures a fast return on investment. Based on our experience we help to populate your knowledgebase with the right content, integrate with internal systems and create a solution that matches your business needs. Moving beyond implementation we use our knowledge to fine-tune your system to changing demands.

Custom Design

Customer service pages are an integral part of your customers’ Web experience.

So our technology is completely configurable to your brand guidelines. Our professional services team creates self-service pages that seamlessly match your look and feel as standard. For customers they look like any other page on your site. We follow W3C guidelines to ensure the highest standards of accessibility, optimized for whichever Web browser your customers are using.

Real-time Reporting

Being able to measure the impact of your implementation is at the heart of demonstrating return on investment.

We want you to see exactly how your solution is performing. Real-time reporting comes as standard for all our clients. You can access the latest statistics through a real-time reporting console, providing an up-to-the-minute view that allows you to measure customer satisfaction levels. Using this you can make smart, informed business decisions without needing to ask us, adjusting focus to improve performance. Information integrates with popular reporting formats, such as XML and Microsoft Excel®, slotting into your overall IT infrastructure. To back this up we deliver regular performance reports, focusing on your business goals.