WorldwideWeb Self-Service
Enable your customers to find the answers to their questions online.
Not every Web self-service solution is the same. Enabling your customers to find the answers to their own questions online is a well-known route to increasing customer satisfaction. But our solution goes way beyond simply answering questions. Our Web self-service solution is the first step to delivering your Customer Experience. And, let's face it, your Customer Experience is your brand.
Reducing calls and emails lightens the load on the contact centre, achieving fast return on investment. As UK market leader, we’ve spent over ten years developing our solution in conjunction with our clients. Read on to find out why we believe we do it better, or download our web self-service product data sheet.
Features
Intelligent search as standard
We don’t rely on basic keyword search. Instead, we utilize our own advanced semantic search technology. Like fuel injection you don’t see the technology working, but you definitely benefit from the advantages in performance, management and personalization.
Put simply, semantic search delivers better results, faster. It automatically understands how questions relate to answers, meaning it works out of the box. Our Web self-service solution has been developed with built-in knowledge of business concepts and understanding of specific vertical market terms. In our inclusive implementation phase, we work from this to personalize the knowledgebase, tuning it to your individual business needs.
No need for specialist skills
The knowledgebase is self-learning, automatically analyzing new content and preparing it to be searched.
This eradicates the need for specialist skills or a dedicated resource to manage the implementation. It takes just two hours to train staff on how to use our software, and requires minutes every day to manage the solution. All you need is a Web browser. Essentially our semantic search handles the complexity, so neither you or your IT department has to.
"The good thing about the IT piece was, there wasn't an IT piece!”
- Sharon Millard, Customer Contact Manager, Mothercare.
Seamless look and feel
Your Web self-service pages are an integral part of your Web site. So they need to match your design look and feel seamlessly.
We provide absolute flexibility when it comes to branding. We’ve worked with some of the biggest companies in the world for more than ten years, delivering self-service pages that are identical to the rest of their Web sites. Your customers will never know they’ve left your Web site. And this design phase is included in every implementation – not as an expensive extra.
If you've visited these Web sites you'll have experienced examples of our seamless branding:
Fully multilingual
More and more companies want a single solution to power customer service across multiple languages.
Transversal knowledgebases have multi-tenant architecture that enables you to store and retrieve content in multiple languages from a single installation. With translation capabilities and quality control workflows, you can easily keep content up to date across a spread of languages and regional sites.
Our semantic search technology works in 16 languages, with additional languages searchable by literal matching.
Sportingbet has recently implemented Transversal across 14 different countries and 10 separate languages. Read more.
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
Email UsRequest DemoWeb Self-service data sheet
Giving your customers what they want quickly and simply will boost your brand, increase customer engagement and generate revenue.