WorldwideKnow-how Technology Platform
Transversal platform architecture
Our technology platform provides a modular set of enterprise capabilities that will allow your business to provide truly excellent multichannel customer service resulting in exceptional Customer Experience.
Transversal's technologies have been designed to allow you to collect, manage and exploit the know-how generated when your customers interact with your business. The know-how that you need to ensure your customers are happy.
Features
Machine Intelligence
At the heart of the platform lies our machine intelligence technology. Our semantic search mechanism, the Memory Engine™, understands the meaning of words and how words connect to form concepts. Like you, it can tell the difference between apples that grow on trees and Apples that send emails, and between pins that fasten clothing and PINs that unlock bank accounts. It can apply this understanding across 16 languages.
The Memory Engine allows our products and solutions to deal with queries from customers that are phrased as natural questions, not keyword searches. As our technology knows what your customers want, we enable you to provide the right answers - quickly and automatically.
Intelligent Search Tools
The Memory Engine powers natural and intuitive search. By unifying search of your Web site, product catalogue and FAQ knowledgebase, customers can get the answers they need straight away. By using the customers' context and knowledge built up from use of the system over time, we are able to automatically anticipate what customers are likely to be looking for, and tune the search algorithms in response. We call this Prescience™ - the next generation predictive search.
Your customers can find what they need in seconds - even from the largest Web sites - with a single search tool. Our dynamic search suggestions adapt with every keystroke - not to suggest search strings, but to suggest the most relevant pages, answers or products.
And as search relating to your businesses often originates from Google, rather than directly on your site, our search technology includes integrated SEO that helps your content to rank high on the first page.
Fast to deploy, flexible and future proof
We know our clients want solutions that are quick and simple to integrate, and that are flexible enough to deal with any channel, be that Web, mobile, email or chat.
Our technologies are modular so you can add new features quickly. Our user interfaces and admin tools are incredibly intuitive and your support team will only need a few hours training. We use open standards so you can integrate your solution with other parts of your business. And our solutions are provided as Software as a Service (SaaS) so there's no hardware for you to buy or maintain.
By choosing our proven, award-winning technologies you can leverage over a decade of R&D and our exciting technology roadmap to ensure the excellent customer experience you offer evolves as technology changes.
Built for Enterprise
Transversal's solutions are designed for enterprise. Some of the world's biggest brands rely on us for their customer service operations.
Reporting tools give real-time insight into the operational performance of your system. Trends can be analyzed and future requirements anticipated. Any knowledge gaps the system identifies are alerted automatically so action can be taken.
The platform operates simultaneously from three separate secure environments in tier 3 and tier 4 data centres*. Our clients require utmost resilience and security. With revenues and reputations at stake customer service simply cannot go off-line.
*We are ISO 27001 compliant.
Get in touch
For an informal chat, or to request more information on the services that we provide, please contact us.
Email UsRequest DemoEnterprise data sheet
Transversal’s enterprise solution provides internal functions and outsourced service desk providers with a proven and effective method of reducing inbound enquiries.